Sound decisions are core to achieving good outcomes. Decision quality (DQ) is the quality of a decision at the point it is made, regardless of its outcome. A decision framework should meet six requirements to reach DQ.
Appropriate frame: is about solving the right problem using the right people. The decision must have clarity of purpose, scope, boundaries and a conscious perspective.
Create doable alternatives: Give good choices within the frame. It will involve creativity, doability, breadth and completeness.
Relevant, reliable information: It may come from data and judgment. The issue with decision-making is that it is forward-looking, and all we have is data from the past. That means the data must be reliable and should describe the underlying uncertainties and biases.
Clear values and tradeoffs: Focus on value creation and transparency of value matrix and tradeoffs.
Sound reasoning: Use the information for each alternative and get the one with the greatest value.
Commitment to action: During the decision process, it’s important to get the right people and resolve any conflicts. Quality is defined by the support across stakeholders and a team that is ready to take action.
Reference
An Introduction to Decision Quality: Strategic Decisions Group
